Home Health Quick Reference

Home Health

Admission to HHC Services

  • Meet with the patient and caregivers to identify interpreter needs across the spectrum of HHC services. Document these preferences as applicable (e.g. case communication and care plan).

  • If applicable, discuss when patient/family/friends may interpret and complete form J1011.

  • Provide resources in preferred language as able: direct interpreter access line phone number, HHC folder, consents, documents, Knowing Notes, and instructions.

  • As able, request urgent translation for critical home care procedure instructions.

Working with Interpreters in the Home

  • In-person interpreters:

    • Plan to meet outside of the home and enter and leave together when possible.

    • If an in-person interpreter was scheduled for a visit, notify interpreterservices@cchmc.org if that visit is cancelled, the time changes, or the location changes.

  • Phone and video interpreters:

    • Consider using speakerphone to limit the handling of the phone during hands-on training or care.

    • Schedule phone interpreters for rare languages.