Language Access Quality Improvement

Any language access quality improvement projects should involve staff from Language Access Services. Contact interpreterservices@cchmc.org for support.

In creating this plan, we compiled a list of possible improvement projects.

There is also a Spanish-Speaking Family Forum to discuss issues and co-create solutions. Contact Karla Eysoldt to get on the agenda.

Current and Past QI Projects

Acute/Critical Care:
- Improving Discharge Instructions for Hospitalized Children with Limited English Proficiency
- NICU Audio Recorded Discharge Instrtuctions for LOE Families
- Multi-language patient welcome videos
Ambulatory:
- Telehealth Spanish QI lead by Courtney Sump
- DEI Fellows (Audiology, Speech, OT/PT)
Emergency Services:
- Equity dashboard
- A Quality Improvement Initiative Using Discharge Education Videos to Improve Communication with Families in a Pediatric Urgent Care